YSAC Emotional Intelligence Level 1 & 2

Who should take this course?

•This course is designed for team leaders, managers, Directors and front line staff

Certification

This course is delivered in person and has a take home knowledge integration piece that will take approximately 6 additional hours to complete. Certificate is not awarded until trainer receives the knowledge integration portion.
This course is eligible for continuing education credit through CCPC.

Level 2:

This course is delivered in person and has a take home knowledge integration piece that will take approximately 6 additional hours to complete. Certificate is not awarded until trainer receives the knowledge integration portion.
This course is eligible for continuing education credit through Canadian Council for Professional certification (CCPC) and Indigenous Certification Board of Canada (ICBA)

YSAC Emotional Intelligence Level 1 Course Description

Develop your EQ Training capacity in a transformational experience of personal and professional growth. Learn the connection between Emotional Intelligence and addictive patterns.
Ideal for both front line workers seeking to incorporate emotional intelligence into direct client care or counselling and managers, coordinators and supervisors who have an interest in improving staff engagement.
Five full days of hands-on, dynamic instruction, activities, practical projects, networking, laughter, and learning. This workshop is highly active, brain-based, and experiential The content is based on 35 years of practical teaching experience and the Self-Science curriculum featured as a model in Daniel Goleman’s Emotional Intelligence.
Course Instructors: Debra Dell and Carol Hopkins

Course Outline

Why EQ?
If IQ increased by 25 points last century, why are people still having so much trouble succeeding?
Defining EQ.
There are all these different definitions of emotional intelligence — what does it really mean?
Emotional Literacy.
How do people learn to identify and appropriately express emotions?
The Brain.
What’s the neuroscience behind this powerful way of learning, where do emotions come from, and what’s special about a Six Second Pause?
Patterns.
How come people end up having the same kinds of fights and conflicts over and over — and how do you change it?

Choice and Values.
How do I help people see that they are making choices about their own lives? What choices am I making about mine?
Optimism.
What’s the key secret to getting people to take charge of their lives?
Intrinsic Motivation.
Why don’t incentives, grades, and employee/student-of-the-month programs create lasting change?
Empathy.
What does it take to really connect with someone, understand them, and build a solid foundation?
Noble Goals.
How do I live my life so my daily choices align with my true beliefs and purpose — and what’s my purpose anyway?